Privacy policies

Last updated: July, 14, 2021

At New American Used Auto Parts (referred to as “New American”, “us”, “our”, or “we”), we acknowledge the significance of your privacy and are deeply committed to safeguarding the privacy of our website users, (referred to as the “Website”), and our offered services (referred to as “Services”). This privacy policy (referred to as the “Policy”) outlines the types of information that may be collected from you or provided by you when you visit our Website, use our Services, or authorize a third party to provide information in relation to the Services. Furthermore, it explains our practices regarding the collection, use, maintenance, protection, and disclosure of that information. We urge you to carefully read this Policy to comprehend our policies and practices regarding your information and how it will be handled.

By utilizing the Website and/or Services, you agree to adhere to the terms and conditions of this Policy and to be legally bound by it without any modifications or reservations whatsoever. If you do not consent to any part of this Policy or do not wish to be bound by it, your sole option is to refrain from using or accessing this Website and/or Services.

Please note that this Policy may undergo modifications from time to time. We reserve the right, at our discretion, to alter, modify, add, or remove sections of this Policy at any time. Your continuous use of the Website and/or Services following such modifications will be deemed as acceptance of those changes. Hence, we advise you to check this Policy periodically for updates.

We may provide you with the opportunity to connect with the Website using a mobile device through a mobile-optimized website. The terms of this Policy apply to all such mobile access and the use of mobile devices. Additionally, this Policy will be referenced by all such mobile applications or mobile-optimized websites.

Collection of Information

We gather various types of information from and about users of the Website and/or Services, including:

  1. Information that may personally identify you, such as your name, physical address including ZIP code, email address, telephone number, payment information, photographs, or any other information collected by the Website and/or Services that is categorized by applicable law as personally identifiable information, personal information, personal data, or similar terms (collectively referred to as “Personal Information”).


  1. Information that pertains to you but does not individually identify you, such as your IP address, metadata, or physical location.


  1. Information about your internet connection, the devices you use to access the Website and/or Services, and details regarding your usage.

We collect this information through various means

  1. Directly from you when you provide it to us, whether through filling out forms on the Website, email communications with our representatives, conversations with our representatives via telephone, interactions with our representatives through the Website, submission of vehicle information or photographs, or by utilizing our Services. We may also request information from you when you report an issue with the Website and/or Services.

  2. From interactions with our customer service representative, including when you provide Personal Information for verification purposes, from your use of the Services, and from call recordings.

  3. From publishers who receive commissions from us for referring users to the Website and/or Services.

  4. From charity partners who benefit from the vehicles you have donated to them through the Website and/or Services.

  5. Automatically as you navigate through the Website. Automatically collected information may include usage details, IP addresses, geolocation data, device identification information, and other data collected through cookies, web beacons, and similar tracking technologies.


  1. From other third parties, such as our service providers or business partners.

Information About Our Users

  1. We obtain certain information from and about our visitors and users through various means:

    Information provided by you or on your behalf:


    1. When you create an account.


    1. When you provide information to obtain or accept an Offer.


    1. When you register to receive communications from New American.

    2. We doesn’t share information with any third party.

    3. When you seek information about or use the Services.

    4. When you provide Personal Information to us through feedback, surveys, or other methods on or through the Website and/or Services.

    5. When reporting an issue regarding the Website and/or Services.

    6. Records and copies of your correspondence, including Personal Information.

    7. Your responses to inquiries from our representatives.

    8. Details of transactions you conduct through the Website and the fulfillment of the selected Services.

    9. Based on your search queries on the Website.

Phone Log Information

When you call a phone number, you disclose certain information about yourself, such as your phone number, call time, and call duration. Similar to other services, we record this basic information.

Server Log Information

When you visit a Website, you disclose certain information about yourself, such as your Internet Protocol (IP) address, browser type, the time of your visit, and the referring location (e.g., the website page that offered a link to the Website). Other information disclosed includes clickstream data, which records the selections you make while visiting the Website. Like many other sites, we record this basic information.

Location Data

We may collect location data that you provide (such as a street address) or geolocation data as you use the Services or access the Website, subject to the settings on your device or web browser.

Web Technologies

We may utilize technologies like “web beacons” and “cookies” to identify you and your access privileges on the Website, as well as to track usage. A cookie is a small file stored on your device, while a web beacon is a small electronic file embedded in a web page or email that verifies whether a user has accessed the content or visited a website. Each time you return to the Website, we can identify you as a previous or registered user.


We may use web beacons and cookies to measure Website traffic, including the number of new versus returning visitors, the duration of user visits to the site, and their browsing behavior on the site. Gathering this information enables us to make improvements to the Website and tailor your experience. Additionally, we may use web beacons and cookies to provide personalized marketing materials on the Website and targeted advertisements outside the Website.


Certain features of the Website may utilize specific web scripting and Etags to dynamically add information or content to the Website as you interact with it. Moreover, the Website may employ locally stored objects like Flash cookies to collect and store information about your preferences and navigation on the Website. Please note that Flash cookies are not managed by the same browser settings as regular cookies.

Use of Information

We utilize information collected about our users in various ways:

  1. To present the Website to you and enable you to utilize the Services, including providing you with requested information or services.

  2. To process or complete transactions.

  3. To assist in administering and safeguarding the security of the Website and/or Services.

  4. To develop, enhance, or improve features of our Website and/or Services.

  5. To communicate with you via email, phone, text message, or other means regarding the Services.

  6. To enhance customer service and user experience.

  7. To display and/or use aggregated information for advertising and marketing purposes.

  8. To track online behavior for behavioral advertising and other marketing purposes, including compiling anonymous statistical information and analysis.

  9. To administer contests, promotions, surveys, or other features of the Website and/or Services.

  10. To notify you about changes to our Website and/or Services.

  1. For any other purposes described when you provide the information.

  1. For any other purposes with your consent.

Access to the Information

We may disclose Personal Information about our users in various ways:

  1. To contractors, service providers, business partners, and other third parties we engage to support our business and provide the Website and/or Services.

  2. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of New American’s assets, whether as a going concern or part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by New American about our Website and/or Service users is among the assets transferred.

  3. To fulfill the purpose for which you provided it.

  4. To enforce or apply our Terms and Conditions or buying/selling policies and other agreements, including for billing and collection purposes.

  5. To comply with applicable laws, respond to government inquiries, or protect the rights or property of New American or its users.


You are responsible for all information, data, or other materials you input and any activities that occur under or in connection with your account. You are responsible for maintaining account confidentiality and security by controlling proper account access and protecting your account credentials.

While we endeavor to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. We are not liable for the circumvention of any privacy settings or security measures contained on the Website and/or Services.

Links to Third-Party Websites

Our Website may include links to third-party websites. These links are provided for your convenience, and you may use them at your discretion, but you do so at your own risk. We do not oversee these third parties or their websites. Third parties operating such websites may utilize tracking technologies. Prior to browsing or providing any information on such websites, please review their privacy policies carefully. We are not accountable for your activities or any collection or tracking of your information on such sites.

Compliance with the Children’s Online Privacy Protection Act (COPPA)

Our Website and/or Services are not intended for children under the age of thirteen (13). No one under the age of thirteen (13) may provide any information to the Website and/or our Services. We do not knowingly collect Personal Information from children under the age of thirteen (13). If you are under the age of thirteen (13), do not use or provide any information on this Website or through any of its features, do not register on the Website, do not use any features of this Website, and do not provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.

If we become aware that we have collected or received Personal Information from a child under the age of thirteen (13) without verification of parental consent, we will delete that information. If you believe we may have any information about or related to a child under the age of thirteen (13), please contact us at

Opting Out From Email Communications

Upon registering or using our Services, you may receive newsletters and other emails featuring special offers, promotions, and benefits periodically. If you no longer wish to receive these communications, please inform us by clicking the “unsubscribe” link in our emails. Although our email database is continuously updated, you may continue to receive email communications from us for up to ten business days from the time we receive your unsubscribe request. Please note that we only control our own mailing list and policies. Third-party advertisers maintaining their mailing lists may send communications advertising our products or services, and you may need to contact those parties directly to stop receiving their email communications.


Certain administrative communications, including emails and telephone calls, are necessary to provide our services. By agreeing to use our Services, you agree to receive these administrative communications. For further clarification regarding these administrative communications, please contact us at

California Disclosures

We may track our users’ activities over time and across third-party websites to provide targeted advertising. However, we do not currently respond to Do Not Track (“DNT”) signals. Additionally, some third-party sites track your browsing activities to customize the content they present to you. Please review the privacy policies posted on all third-party websites to determine if they respond to browser DNT settings.

Shine the Light Law

Pursuant to California Civil Code section 1798.83, a business subject to this law must disclose to its California users, upon request, the identity of any third parties to whom the business has disclosed Personal Information within the preceding calendar year, along with the type of Personal Information disclosed, for the third parties’ direct marketing purposes. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year. At present, we do not share any Personal Information with third parties for their direct marketing purposes under Section 1798.83.

California Consumer Privacy Act (CCPA)

Effective January 1, 2020, the California Consumer Privacy Act of 2018 (CCPA) grants California residents certain rights concerning their Personal Information:

  1. Right to Access: You may request, up to twice within a 12-month period, that we disclose to you the categories and specific pieces of Personal Information we collected about you within the preceding 12 months, along with the categories of sources from which it was collected, the business purposes for collecting it, the categories of third parties with whom we shared it, and the categories of Personal Information shared with each category of third parties.

  2. Right to Data Portability: You have the right to receive your Personal Information in a readily usable format that can be transmitted to another service provider with minimal hindrance.

  3. Right to Deletion: You may request that we delete your Personal Information from our internal records, and direct any service providers to do the same, subject to certain exceptions authorized under the CCPA.

  4. Right to Opt Out: California consumers may request to opt out of the “sale” of personal information to third parties.

  5. Right to Equal Service and Price: Consumers who exercise these rights shall not be discriminated against as a result.

We do not sell your Personal Information for monetary gain, but we may share information with third parties in exchange for insights, advertising, or other valuable services, which the CCPA may consider a “sale.” To exercise your right to opt-out of this disclosure, please submit a request below.

In the preceding 12 months, we have collected the following categories of Personal Information for business purposes:

  1. Identifiers.

  2. Personal Information as Defined by California Customer Records Statute.

  3. Commercial Information.

  4. Internet or Other Electronic Network Activity Information.

  5. Geolocation Data.

  6. Professional or Employment-Related Information.

  7. Inferences Drawn from the Preceding Personal Information.

  8. Sensitive Personal Information.

We have disclosed the following categories of Personal Information for business purposes to business partners and service providers in the preceding 12 months:

  1. Identifiers.

  2. Personal Information as Defined by California Customer Records Statute.

  3. Commercial Information.

  4. Geolocation Data.

  5. Internet or Other Electronic Network Activity Information.

  6. Professional or Employment-Related Information.

  7. Inferences Drawn from the Preceding Personal Information.

  8. Sensitive Personal Information.

California Privacy Requests

If you are a California resident and wish to exercise your rights, you may submit a request online or contact us at:

Address: New American Used Auto Parts

9 Envelope Terrace

Worcester, MA

Phone: 508-802-8301


You may designate a qualified authorized agent to submit a request on your behalf. If you use an authorized agent to submit your CCPA request, we may require proof of the written authorization you have given. We may also require you to confirm your identity and residency to obtain the information, and you may only make this request twice in a 12-month period. For emails, please include “California Privacy Rights” in the subject line. You must include your full name, email address, and confirm that you are a California resident. We will acknowledge your request within 10 days and respond within 45 days or inform you if we require additional time. If you make this request by telephone, we may ask you to provide it in writing to verify your identity. If we cannot honor your request for any reason, we will notify you of the reason within the stipulated time period.

Privacy Contact

If you have any questions regarding this Policy, please contact New American by emailing